P C World. - What a crock of shite

[Mid Life Crisis Marathon Man]

It must be the season for it - the last two things I bought didn't work either. I do have some advice when talking to call centres, especially India, which in a previous job I talked to nearly every day. Always insist on talking to a supervisor or team leader. The people who actually answer your call generally have very little power to do anything other than waste yor time working through a decision tree and then transferring you to another area. Supervisors can generally fix your problem for you without all that tedious mucking around in hyperspace (oops sorry lapsed into Douglas Adams-speak there) and they usually speak good English.

Failing that, ombudsmen are great. Call the relevant industry ombudsman (I'm making an assumption here that Australia's set up is based on yours, and that you actually have such things) - anyway, call the ombudsman, which surprise, surprise will be a call centre, explain your situation and they will generally give you a case ID and a free-call number to the people in the company you have hassles with that will actually fix your problem for you in a jiffy rather than go through the hassles of dealing with the ombudsman. These people that can help really do exist.

The other suggestion I have is to go back to the store and sit on the counter next to the cash register until they give you what you want to make you go away. It also helps if you smell bad. (Apparently!)